The Do’s and Don’ts of an Effective Business Apology

Have you ever had to say you’re sorry? Sometimes it’s difficult to even when you’re in the wrong. From apologizing to an employee you’ve overlooked to a customer who didn’t receive the experience you wish they’d had to a public relations snafu, the need for a business apology is bound to happen.  The airwaves andContinue reading “The Do’s and Don’ts of an Effective Business Apology”